Job Description

Ref No.:21-01270
Location: Atlanta, Georgia
Description:BUSTCH: Consults with internal customers and external vendors to capture agreed-upon business objectives and processes. Performs research and fact-finding to determine business requirements and specifications for development of end-user programs, operational procedures and support and systems. Communicates these processes and their implications to technical and non-technical contributors to ensure that applications accurately meet business users' goals. May produce online and hard copy documentation and training materials for software applications and develop and implement a documentation strategy leveraging new technologies to provide more targeted information more efficiently to users. May manage software applications training program for user personnel. At higher levels, directs IT research initiatives moving from the business concept stage through initiative direction, project definition, project execution, and project evaluation, up to and including operational support phase. Maintains, integrates, and communicates knowledge of industry directions and IT trends. 1-Conducts business requirements reviews and formulates logical statements of business requirements; may gather business requirements 2-Analyzes marketplace, industry, company, technology trends, best practices, vendor products, and services, etc.; 3-Uses system process analysis tools and methods to analyze and document business processes and metrics and identify improvement opportunities to streamline and automate processes and functions; identifies/documents how applications/systems interact to support business processes; 4-Produces reports, analyzes data and develops business cases. 5-Monitors data and system trends for inconsistencies and resolves as appropriate.. 6-Develops selection evaluation criteria based on identified product requirements for tasks and processes and/or prepares specifications from which programs will be written; 7-Negotiates commitments by facilitating the communication between business unit(s) and IT from initial requirements to final implementation; 8-Develops functional designs; identifies risks and benefits of alternate designs; calculates costs/benefits of potential actions or solutions to establish their viability/ROI; assesses project impact of system changes on users and internal and external customers and stakeholders; 9-Participates in software testing and debugging plans to ensure functionality and quality; creates detailed test plans and scripts based on functional requirements and executes test scripts using testing tools; 10-Writes user documentation based on functional requirements; 11-Creates and delivers training and development programs to all levels of IT professionals and end-users; May also design training programs, classes, workshops, computer-based training, and on-line help; Delivers training to a variety of audiences which demonstrates an understanding and application of adult learning principles; Develops and administers tools to measure the results of efforts; documents the value of services provided 12-At higher levels, leads others in functional design process, advises of tools to use in testing/training and new methodologies, and develops long-term strategy for functional design initiatives; develops strategic means to address common issues. 13-At higher levels, may provide functional guidance, advice, and/or training to less experienced business systems analysts. Researches, collects, and disseminates information on emerging technologies and key learning throughout CCI; Evaluates the portfolio of projects within, and external to, the customer group to fully leverage data, systems, technology, and resources; 14-May determine the costs and benefits of strategic initiatives, using incumbent business, technology, and project life cycle experience; 15-Provides consultative guidance and implement organizational improvement programs 16-Interacts with users and staff to evaluate possible implementation of new technology for the CCI enterprise; Documents, maintains, and communicates a knowledge base in support of industry directions and key IT trends; Develops documentation standards and develops templates; provides guidance and support in the storage and retrieval of documents; 17-Establishes and maintains relationships with hardware, software vendors and systems integration firms for the purpose of influencing product development agendas and obtaining company advantage through access to emerging software and hardware; 18-At higher levels, provides functional guidance, advice, and/or training to less experienced IT research and development and technical writing professionals. 19-Partner with business units and Corporate to ensure current applications and reports support new system initiatives. 20-Responsible for changes, distribution, and communication of all system critical reporting 21-Monitors and works incoming support requests including but not limited to application trouble tickets, reporting trouble tickets, new development requests, and report requests. Typical Training / Experience - Typically requires BS/BA or Associates degree in related discipline; Generally 2-5 years of experience in related field; certification is required in some areas OR MS/MA and generally 2-4 years of experience in related field. Certification is required in some areas Dept/Org Scope & Impact - Fully competent and productive professional contributor, working independently on larger, moderately complex projects/assignments that have direct impact on department and area results Problem Complexity - Performs full range of standard professional level work that typically requires processing and interpreting, Identifies problems and possible solutions and takes appropriate action to resolve more complex, less clearly-defined issues. Demonstrates skill in data analysis techniques by resolving missing/incomplete information or inconsistencies/anomalies in more complex research/data Autonomy - Nature of work requires increasing independence; receives guidance only on unusual complex problems or issues; Work review typically involves periodic review of output by supervisor and/or direct 'customers' of the process Knowledge - Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of moderately complex assignments. Solid knowledge of organization's technologies and practices Influence/People Leadership - May provide general guidance/direction or train junior level support and professional personnel

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