Job Description

Ref No.:18-08680
Location: Tallahassee, Florida
Duration- 09/01/2018 - 06/30/2019, with possible extension, based on excellence in work provided, need and budget availability.
Interview type- In-person

Scope of Services
The Florida Department of Transportation, Office of Information Technology (Client) - Application Services is in search of a Change and Release Management Administrator to play a key role in assisting the Office of Information Technology in the establishment, adoption, and continued execution of new Change and Release Management processes.

General responsibilities may include the following:
1. Develop and support workflows in Cherwell for Change Management, Release Management, Incident Management, and Problem Management
2. Assist process improvement surrounding population of application dependency management and FDOT's Configuration Management Database
3. Ensures code is written to Implement the architecture and design, such that it meets standards in terms of code quality and efficiency
4. Fully unit test all solutions prior to User Acceptance Testing and implementation.
5. Initiate, drive and deliver effective experiences in partnership with distributed cross-functional teams to ensure all aspects of the architectural vision are communicated, supported and delivered to the highest standards
Develop and apply knowledge of trends, relevant software development technologies and methodologies.

Bachelor's Degree in Computer Science, Marketing, Communications, Business Administration, or another related field.
4 Years of experience can substitute for a college degree

3-5 years of Cherwell ITSM development experience is required
3-5 years of experience working with development technologies including Microsoft .NET (C#), ASP.NET/MVC, WCF/WebAPI, SQL Server, JavaScript frameworks (Angular, Durandal, Knockout, etc.), REST, XML, JSON, HTML, and CSS is highly desired
7 - 10 years of professional experience in Information Systems or another related field is required

Primary Job Duties/ Tasks
The activities this candidate will be tasked with include, but are not limited to, the following:

1. Using, defining, and/or administering IT Service Management processes and tools (service desk, Incident/problem/change/release management)
2. Customizing/configuring Cherwell or other service management software tools
3. Working with Application Programming Interfaces (APIs) to interface between software applications
4. Working with SQL Server and Azure SQL databases

Job Specific Knowledge, Skills and Abilities (KSAs)
The knowledge, skills, and abilities desired for this position include, but are not limited to the following:

1. Strong grasp of IT infrastructure and application development technology and architectures
2. Strong analytical skills to determine an organization's needs, develop strategies to meet those needs, and evaluate effectiveness.
3. Ability to categorize work, set priorities, and determine short and/or long-term goals and strategies to achieve them.
4. Skill in researching, compiling, and analyzing data to report findings and develop improvement solutions.
5. Ability to plan, organize, coordinate, prioritize, and manage complex work assignments and project schedules.
6. Ability to research, identify, and implement innovative solutions.
7. Ability to communicate effectively; both verbally and written.
8. Ability to establish and maintain effective working relationships.
9. Ability to work independently and as a team.

General Knowledge Skills and Abilities (KSAs):
The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:
1. Communication: Have the ability to clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e.; project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
2. Customer Service: Works well with clients and customers (i.e.; business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
3. Decision Making: Makes sound, well-informed, and objective decisions.
4. Flexibility: Is open to change, new processes (or process improvement), and new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism, and maintain effective work relationships with others.
5. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others.
6. Leadership: Motivates, encourages, and challenges others. Is able to adapt leadership styles in a variety of situations.
7. Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
8. Team Building: Encourages, inspires, and guides others toward accomplishing the common goal.
9. Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.

Application Instructions

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