|Work Week||1 - Monday, 2 - Tuesday, 3 - Wednesday, 4 - Thursday, 5 - Friday|
Hours:8:30am to 5:00pm
Description/Comment:The Credit Associate is responsible for minimizing exposure due to nonpayment of invoices by managing the customer relationship. The Credit Associate will apply credit principles and procedures to manage, analyze and resolve billing issues with a firm eye on quality. This requires the ability to compile information from various resources, make decisions, and resolve disputes or nonpayment issues. Duties may include researching and contacting accounts to arrange resolution for outstanding invoices. May also prepare correspondence, coordinate conference calls with both internal and external customers, make recommendations to withhold credit. Decision-making responsibilities plus the ability to develop favorable working relationships with both internal and external customers. Able to organize and prioritize work independently. Possess professional telephone etiquette, positive attitude, and excellent communication skills. Exceptional writing skills with proven ability to compose clear and concise emails. Keyboarding skills with solid experience in Window applications, including proficiency in Excel, Word and Outlook, Commitment to continual learning Excel test scores must be submitted with the resume.
Additional Job Details:. This position requires extensive communication with customers via telephone, to include conference calls, and/or written correspondence to attempt to bring resolution to unpaid accounts. Strong organizational and problem solving skills, requiring advanced research and root cause analysis, are necessary. Candidate must be able to work in a fast-paced environment. Proficiency in Microsoft Excel (specifically VLOOKUP and Pivot Tables) and Word is required. Prior phone center or collections experience is preferred. **ADDITIONAL REQUIREMENTS DUE TO COVID-19** Candidates on assignment are required to wear a mask when at work; additionally, candidates will be required to perform a prework health check daily, prior to reporting for their assignment. Prework health check will include verification of temperature and questions related to symptoms and contact with others. Depending on responses to these questions, or if candidate is sick with non-COVID related symptoms, they should NOT report for their assignment, and follow up with their agency for next steps. As we continue to monitor the situation, these requirements will be reviewed and modified as needed. **TEMPORARY POSITION**