Job Description

Ref No.:20-02835
Location: Trevose, Pennsylvania
Duration: 12 Months


This is an operational role responsible for providing robust deployment and delivery of the client's cloud-based platform, InSight. InSight is an Asset Performance Management (APM) application that combines advanced data and analytics to help water treatment professionals make better business decisions, eliminate unplanned downtime, and lower operating costs.

Specific Responsibilities:
In this position, you will be responsible for the setup of our APM product for various water treatment applications such as Cooling Towers, Boilers & Wastewater plants.
Provide phone technical support to Field Service Representatives, Account Managers and/or Customers daily to facilitate setups or troubleshoot data logging and transmission issues.
Follow established procedures for site setup.
Deliver InSight demos or provide new user training (as needed).
Work in an energetic and collaborative fashion to support existing and new Customers.
Facilitate cross-functional coordination with internal and external stakeholders to deliver InSight and other digital service solutions to Customers in a timely manner.
Generate ideas for improving the application or delivery process through automation, new tools, or simplification initiatives.
Respond to service requests within specified SLAs.

Minimum Qualifications:

Bachelor's Degree in Engineering, Chemistry, Computer Science, Information Technology or Data Science (or equivalent field) from an accredited university or college
Excellent communication skills – written & verbal communication, facilitation, presentation and collaboration; Proven problem-solving skills
Ability to prioritize & organize work, meet deadlines and work in a fast-paced environment
Individuals who are driven, confident, and willing to learn; Self-motivated, ability to work independently with minimal guidance

Desired Qualifications:
1 – 2 years of IT networking knowledge/ experience
1 – 2 years of call center and/or tech support experience
Knowledge of AWS, Microsoft SQL Server, and Oracle databases
Experience/ familiarity with the Python programming language
Willingness to work early or late shift (7 am – 4 pm or 11 am – 8 pm EST)
Strong interpersonal and leadership skills; Consummate Team Player; Ability to work in a dynamic environment with a wide variety of teams and individuals in global locations
Knowledge of water treatment/ processing technologies

Application Instructions

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