Job Description

Ref No.:19-03273
Location: Trenton, New Jersey
Job Description
  • Same as general customer service rep II, but must be proficient in conversational level speaking in Spanish. General Duties & Qualifications include the following at a minimum - Knowledge of basic office equipment including a personal computer, electronic key system (EKS), telephone and headset.
  • Ability to communicate and record information accurately.
  • Ability to question others to determine specific needs.
  • Ability to deal with people patiently.
  • Ability to proofread and correct errors.
  • Receive and place telephone calls, fill out and verify information on forms or records, as well as proofread to verify that forms are completed properly.
  • Perform all duties as Customer Service Inbound I
  • Handle large accounts or more difficult issues.
  • Lead, teach, guide and/or motivate teams. First level problem resolution.

Application Instructions

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