Job Description

Who We Are

Cisco Customer Engagements CoE (Center of Excellence) teams primary directive is to help our sellers and partners accelerate their sales by providing Customers, Partners and Cisco Employees with a way to Experience Cisco Solutions. By demonstrating to customers how Cisco products can make them more productive, sales teams and partners can enlarge sales opportunities and shorten the sales cycle. Customer Engagements CoE leverages Cisco dCloud as the primary engine to provide a breadth of experiences ranging from large Cisco Events to a fully customized Managed POV customer engagement. From scripted, repeatable demos to fully customizable labs with complete administrative access, our Cloud platform provides content and access to field and channel partners on any network (internal & external), any device and in any location. Check out our cloud platform at

What Youll Do

The dCloud Platform team are looking for a Datacenter Cloud/DevOps Engineer to design, manage and support our application environments running in AWS, as well as build/support various toolsets used in our public cloud and on-prem environments.

Job Responsibilities

Responsibilities for this role include:

Manage/Support current dCloud application environments on AWS.
Manage/Support existing toolsets used in deploying VPCs, EC2 instances and related services.
Work with Operations to monitor and troubleshoot issues arising in the AWS environment.
Design new AWS environments as part of new projects.
Ensure security best practices are followed so as to maintain compliance with Cisco Infosec CATO certification.
Design the AWS environments to incorporate new/relevant AWS features and functionality based on application needs.
Work with Operations to implement AWS best practises on on-prem environments
Design/Develop a platform strategy to use common toolsets, procedures, practices across both on-prem and AWS environments.
Manage/Support On-prem Linux, Docker environments.
Work with Tier 1/ Tier 2 support to troubleshoot issues on the dCloud platform
Candidate Requirements

Experience delivering or building application environments running in AWS
Experience supporting mission critical global services and network operations monitoring/alerting systems
A solid understanding of Linux (redhat, Ubuntu etc)
Knowledge of Unix/Linux system administration, configuration and tuning
A solid understanding of networking principles and protocols
Good understanding of WAN, LAN, TCP/IP, HTTP, SSL, HTTPS, DNS; experience with traffic captures.
A solid understanding of virtualization technologies VMware
A solid understanding of open source automation tools such as Ansible, Terraform, Packer, Git etc.
Working knowledge of container technologies like Docker, Kubernetes,
Experience with Python or other languages commonly used in the systems automation world
Troubleshooting systems and applications throughout the entire stack
Some security knowledge spanning network, application, processes and toolsets/methodologies to maintain a secure posture.

3-5 years of work experience as a System Engineer or DevOps Engineer, Cloud Engineer or Software Engineer with expertise creating infrastructure automation
Ability to self-manage with excellent time management skills and the ability to organize competing priorities and tasks, as well as, support projects within various global time zones
Must possess a sense of urgency, able to respond to the shifting demands of a team driven by time-to-market business demands.
Attention to Detail: Monitoring adherence to standards and actively checking for accuracy of data received or generated before passing it on. Capacity for high productivity with repetitive work.
Flexibility: Ability to deal with short-term requirements as well as long-term goals. Perform a wide range of related tasks and possessing a 'can do' approach. Needs to be able to use/suggest off-the-shelf tools where appropriate but also to write their own code where needed.
Planning and Organization: Anticipating and drawing inferences about the future and structuring resources and actions in a logical manner. The ability to anticipate problems and identify alternative solutions. Ability to manage complexity and ambiguity. Strong organizational skills and the demonstrated ability to handle multiple tasks and deadlines simultaneously and respond to quick turn-around requests.
Security: Must understand information security principles and be able to apply them to their day-to-day work. Must be able to plan for outages and design resilient process.
Communication: Must be a very good communicator both within the team and outside it.
Excellent written and verbal communication skills: Should be able to create detailed technical documentation on all projects/processes being rolled out. Should also be able to providing technical trainings on projects/processes being implemented.
Ability to work well and deliver under pressure.

Reporting Lines

Reports to: Infrastructure Team Lead
Works Closely with: Software Development, Infrastructure, Operations, UI teams along with internal and external stakeholders.
Direct Reports: None

Interview Process for Selected Candidates

1. Initial Phone Screen
2. 2-3 Interviews with dCloud Interview Panel


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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