Job Description

Ref No.:19-02841
Location: RTP, North Carolina
Looking for a mid-level to senior, you will work with an outstanding team of Tier 2 and 3 Customer Support Engineers. The team specialization in one of or more core technologies while understanding foundations of our network products, protocols and best practices. You will work as part of a collaborative team to provide support during critical network issues as well as managing a case load of lower critical issues.

Who Youll Work With
Public Sector team provides second/third level technical support at security classification to the Federal and SLED customer base via phone, email, web and remote access for R/S, Security, Collaboration, Datacenter, wireless, Service Provider (both hardware and software) to Cisco customers, partners, account teams, and other engineers via phone/email/ consultation to independently troubleshoot & debug product problems. HTTS Services in Public Sector provides our Federal, SLED and other customers operating within the regulatory space Ciscos leading-edge technical support and services natively; thus transforming the way our customers meet their critical mission and business needs.

Minimum Qualifications * Sole US Citizenship with the ability to obtain a clearance * Technology expertise - CCIE or equivalent experience * Resolution leader, problem solving - troubleshooting methodology * Communication & Facilitation, Listening & Affirmation, Influence & Persuasion, Public speaking & Presentation, Coaching * Introspective - understand own social style, strength, flaws and relation to others * Results Focus - ego suppression, objectivity * Team player focused on customer success

Application Instructions

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