Job Description

Ref No.:18-13741
Location: San Jose, California
Organization Marketing Statement
Customer Engagements - Centre of Excellence (CE-CoE) provides an integrated and seamless suite of services to enable Cisco sellers identify, accelerate, and close opportunities. In our Team-of-Teams work environment we help our sellers and partners learn, train, showcase, experience and accelerate their sales using any of our services, including, but not limited to, Bid Management, Events, Technical Writing, Proposals Library, Customer Proof of Concept (CPOC), dCloud, Managed Proof-of-Value (PoV) Services, Customer Experience Centres, Technical Solutions Workshops.
Position Summary
The Engineer will be responsible for the development and execution of a wide range of IoT demonstrations, labs and training content for Cisco internal and Partner audiences. The engineer plans, develops, implements and maintain content with responsibilities including content design, use cases, documentation, ordering, quality assurance, and project communication.
Job Responsibilities
Content Design 20%
Document and plan all projects prior to entering project build phase.
Work with platform and automation teams to review new content and revisions and gain approval.
Candidate must be well versed in the use of standard design templates and tools (Microsoft Office including Visio, Word, Excel, PowerPoint, and Project).
Specify and document virtual and hardware components as well as automation programs required to deliver a content.
Design content using creative strategies to minimize hardware dependence and optimize virtual appliances for scale.
Content Engineering 40%
Document device connectivity of all components (virtual and hardware) and build as part of pre-work.
Work with the operations team to request any rack, cabling, imaging, access and automation required for the content project.
As part of the development cycle, the developer must work collaboratively with the business unit technical marketing engineers (TME) and product managers (PM) to configure solution components (both physical and virtual),
Work with TME, PM and marketing resources to draft, test and troubleshoot compelling scripts/guides/use case(s) that provide value to the field sales teams and generate high interest and utilization.
Where possible, script a value proposition or story around the Cisco IoT solutions. Previous vertical industry knowledge and/or experience is a plus.
Work as the liaison to the operations team to resolve issues identified during the development and testing process, providing technical support and making design recommendations for fixes.
Provide schematics/diagrams, as required, of design concepts aiding in the build and troubleshooting.
Perform content resource study using VMware vCenter to ensure an optimal balance of performance, efficiency and stability before promoting/publishing production content.
Work as both 3rd party liaisons and as independent content developer
Add unique applications and unique automation scripts to dCloud content to improve scalability. Design reusable components, frameworks and libraries
Project Management 15%
Identify and prioritize all project related tasks. Ability to organize, strategize and communicate project goals, objectives and tasks at all levels of the organization. Ensuring that all 3rd party developers on assigned projects are reporting status effectively.
Work with the IoT project manager to develop a timeline with high expectations to meet project deadlines.
Multitask between multiple content projects, user support, training events, etc
Successfully collaborate and work with a globally disperse team using collaboration tools such as email, instant messaging (Cisco Jabber), and other collaboration methods (Webex Teams, WebEx Meetings and teleconferencing)
Support 15%
Provide transfer of information and technical support to level 1 & 2 support engineers, program managers and others ensuring that new content is understood and in working order.
Test and replicate issues, isolate the root cause, and provide quick workarounds and/or short/long term fixes.
Monitor any support trends for assigned content. Track and log escalations effectively.
Provide level 3 user support directly to Cisco and Partner systems engineers.
Other 10%
Work with the dCloud IoT Manager and business development team to market, train and increase global awareness of new/revised content releases.
Support peer development engineers as required.
Attend meetings and other responsibilities as assigned. Ability to travel to unfamiliar world-wide Cisco offices and work effectively under time constraints and other job pressures
Minimum Requirement, Skills & Attributes
Demonstrated knowledge of networking and of the Cisco IOS, including the latest code revisions, upgrading/downgrading firmware and the CLI
Foundation knowledge across all Cisco technologies including Collaboration, Data Centre, and Security is highly recommended
Ability to transfer files using FTP, TFTP, USB, Flash Drives to image servers; to install VMware, virus protection, Cisco Security software
Demonstrated knowledge of troubleshooting Layers 1 through 7 of the OSI model as well as of SSH, HTTP(S) and VPN in a Cisco environment
Basic web development and scripting preferred
Experience of working with APIs preferred
High level of accountability demonstrated by a willingness to take responsibility for achieving results that have a clear positive impact on the business
Familiar with working with team mates in multiple locations in an Agile/SCRUM environment.
Ability to travel (approx. 10% travel) to Cisco internal and partner events, roadshows, etc. to train and raise awareness to drive dCloud adoption
Bachelors degree, or Computer Science/ Software Engineering degree or related work experiences a strong plus.

Preferred Skills
o Demonstrated good experience using VMware workstation or vCenter, ESXi, vSphere
o Experience building and optimizing Virtual Machine (VMs)
Routing and Switching
o Experience installing/configuring/troubleshooting Cisco networking equipment
o Experience installing/configuring/troubleshooting services including VPNs, LANs and VLANs, Trunking, Firewalls, ACLs
Industry protocols
o Experience installing/configuring industry networking devices a plus
o Familiarity with industry protocols (CIP, PTP, SCADA, EthernetIP, PROFIBUS, Modbus / Modbus TCP, PROFINET, etc.) strongly recommended
o Exposure to Cisco Industrial Security Appliance (ISA 3000), Cisco Identity Services Engine (Client) and StealthWatch suite a plus
o Experience securing the network with security appliances, including ACLs, object groups, AAA, state-full inspection, LDAP, etc. a plus
Programming and Automation
o Knowledge of Java, Apache Tomcat, Java Server Pages, Servlets a plus
o Knowledge of Python, bash, batch, node.js, Powershell, XML, JSON
o Experience of creating user interface web pages and graphical components a plus
o Knowledge of SQL, MYSQL a plus
o Cisco Certification including CCNA or CCNA Specializations is recommended
o Other Industry Certifications are a plus but not required. Here are some examples:
Networking and security.
Microsoft (MCSA, MCSE)
Linux (CompTIA Linux+, Red Hat)
Programming (Python, TCL, Powershell, etc)
Ability to self-manage with excellent time management skills and the ability to organize competing priorities and tasks; as well as, support projects within various global time zones
Customer Centric: strong desire to understand and empathize with users/customers/stakeholders, spending time to truly understand their needs and requirements to ensure that our services improve their business performance
Flexibility: Performing a wide range of tasks, quickly responding to changes in demands, direction and priorities, and accepting new challenges, responsibilities and assignments. Able to switch rapidly between different projects with multiple competing priorities in a very fast-paced environment
Analytical Skills: Knowledge and effective use of source material to resolve questions. Understanding of when to shift from analysis to action. Ability to identify potential project risks, formulate plans to effectively eliminate or mitigate potential risks
Attention to Detail: Monitoring adherence to standards and actively checking for accuracy of data received or generated before passing it on. Capacity for high productivity with repetitive work
Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback non-defensively. Good written and oral communication skills with a focus on rapport, building sustaining relationships, listening, and promoting and focusing on common goals and win-win results
Professionalism: Dealing directly and forthrightly with people and problems; persisting to get the job done, and managing personal responses and stress. Strong commitment to teamwork and collaboration with a diverse group of business and technical professionals
Dependability/Reliability: Following through on commitments; producing timely work to required or higher standards, and pitching in to get the job done. Once youve determined the key elements of the problem, you solve it and figure out how to most effectively put that solution in place. Youre not afraid to roll up your sleeves, take responsibility and make things happen as an individual contributor
Independent Learner: Ability to create meaning, gain understanding, make judgments, make good decisions, self-analyse and reflect with limited direction. Strong creative thinking and problem-solving skills. Must have the drive to attempt to figure it out rather than waiting for someone to handover information
Planning and Organization: Anticipating and drawing inferences about the future and structuring resources and actions in a logical manner. The ability to anticipate problems and identify alternative solutions. Ability to manage complexity and ambiguity. Strong organizational skills and the demonstrated ability to handle multiple tasks and deadlines simultaneously and respond to quick turn-around requests

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