Job Description

Ref No.:19-07839
Location: Essex, Maryland
Duration: Through June 2019

Interview- IN-Person
  • The interview date will be 2nd to 3rd week in January with a start date following fingerprint clearance.
  • Interviews will last approximately 30 minutes and will be conducted by a panel of 3 staff members.

Hours and Location
  • Work location will be at multiple schools/locations within Baltimore County.
  • Work hours will be determined during hire but will be 7.5 hours per day between the hours of 7:00 AM and 4:30 PM.
  • Work days are M-F. No holiday pay or school closing pay will be paid.
  • Travel is a part of this position’s duties.

The ideal candidate should have the following:
? Communicate effectively with all levels of customers including administrators, staff,
students and vendors
? Installs and supports new devices along with accompanying software (These devices
can include computers, tablets, projectors, document cameras as examples)
? Coordinates the repair of student and teacher laptop computers including performing
diagnostic repair procedures
? Installs and configures supported device operating systems
? Performs routine diagnostics and maintenance with multiple operating systems
? Installs and configures applications and other supported software packages
? Tests new releases for supported systems
? Performs network support and troubleshooting duties
? Provides consultation and/or training to teachers, staff and students on the operation of
technology equipment and software packages
? Troubleshoots hardware and software issues
? Assists teachers with resolving device related problems
? Integrates knowledge and skills from a range of technologies to address work
assignments and problems of moderate complexity
? Coordinates with vendors when necessary
? Participates as team member on small and/or large projects
? Records activities in the work order system
? Updates/Creates internal supported system documentation
Required Skills
? Associates Degree in a related technology area
? Minimum of three (3) years experience installing, upgrading, troubleshooting and
maintaining device software
? Knowledge of Windows and Apple hardware and software platforms
? Ability to perform technical tasks with minimal supervision
? Must be able to follow oral and written directions
? Any equivalent combination of experience and training, which provide the required
knowledge, skills and abilities will be considered.
? Must have own transportation and valid driver's license (Required license must be
maintained throughout employment in this position)
? Ability to lift 50 pounds and climb a ladder
Desired Skills
Possess certifications such as CompTIA, A+ certification, Client Certification, other hardware
vendor specific certifications.

Application Instructions

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