Job Description

Ref No.:18-09056
Location: Chester,, Virginia

Short Description:
Shorter term assignment: mid December is planned end date of assignment

Complete Description:

- Organize and lead staff to work backlog of 3000 messaging tickets. Serves as point person for resolving tickets worked by VITA internal team. Provide statistics and perform trend analysis on current tickets to include backlog, incoming tickets, resolution of tickets, and volume of tickets by agency. Prioritize tickets based on criteria set by the CIO.
The project coordinator will be the single point of escalation for messaging issues from the Customer Account Managers and will also serve as the single point of contact with VITA's messaging vendor Tempus Nova.
Attends team meetings with Messaging Service lead and Cam Director.
Supports Risk and Issue Management by monitoring and analyzing ticket volume.

Skills:
SkillsRequired Minimum Experience Candidate ExperienceLast Used
IT Project CoordinatorRequired5 Years
Gmail ExperienceHighly desired1 Years


Questions:
QuestionsQuestionsAnswers
Question 1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question 2Please list candidate's email address that will be used when submitting E-RTR.
Question 3Resource will need to work on site at VITA Chester, VA facility
Question 4VITA will conduct a fingerprint background check that resource will need to successfully pass


QuestionsQuestionsAnswers
Question 1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question 2Please list candidate's email address that will be used when submitting E-RTR.
Question 3Resource will need to work on site at VITA Chester, VA facility
Question 4VITA will conduct a fingerprint background check that resource will need to successfully pass

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online