Job Description

Ref No.:18-08963
Location: Lansing, Michigan
Short Description:

This position is a tier I operator that serves as a primary resource for enterprise monitoring, incident management and computer operations responsible for systems that run critical applications, systems, networks, and infrastructure at multiple sites.

Complete Description:

Years of Experience:
1 to 4 years of experience in the field or in a related area.

Job Description:

This position is responsible for initiating Incidents for State of Michigan Critical Business Functions. Manages Medium, High, and Critical Incidents, including triage and assessment of impacted systems. Escalates Incidents to tier II for Major Incident investigation. Notifies and escalates to support teams using Standard Operating Procedure (SOP) 12. Sends Communications Matrix Notifications using SOP12-2 for High and Critical Incidents. Monitors server and network system monitoring tools and responds appropriately to alarms. Monitor the environmental equipment (Generators, UPS, PDU, Air Conditioning and buildings water supply) to ensure their proper operation. Complete documentation of how the problem/issue was uncovered, who it affected, and the steps taken up to and including the final solution. Monitor the security equipment and situations to ensure their proper operations and report all issues/irregularities to the proper organizations/persons. Track and monitor security concerns. Complete documentation of how the issue/irregularity was uncovered, who it affected, and the steps taken up to and including the final solution. Monitors system resources (e.g. processor, memory and input/output) to ensure that Service Level Agreement performance criteria are met and that system resources are not being over-utilized by one customer. Opens trouble tickets and assign to the appropriate support group. Grants physical access to hosting centers both locally and remotely. Administers established security policy for physical access to the (2) Hosting Centers. Executes programs and jobs on the mainframe computers utilizing an operator display terminal. Controls production utilizing Automated Scheduling Systems to ensure that jobs are completed in the time required by the customers. Responsible for tape library functions including pulling and hanging tapes for production, test batch processing, managing off-site storage and logging user input tapes as needed. Prepares and submits status reports detailing system operations. Reads, comprehends, and complies with email messages in timely basis. Uses communications tools appropriately to receive and disburse information. Answers and makes phone calls as necessary. Communicates statuses using tools such as trouble tickets, status boards, broadcast messages and status reports. Reviews the Change Management Forward Schedule of Change and updates Requests for Changes (RFC's) as needed, when requested by the change builders.

Skills:
SkillsRequired Minimum Experience Candidate ExperienceLast Used
Work cooperatively with others in a team environment to meet the expected levels of customer service.Required2 Years
Ability to operate information systems input devices.Desired1 Years
Ability to conduct training and informational sessions.Desired1 Years
Ability to understand and follow detailed written and oral instructions.Required2 Years
Ability to explain instructions and guidelines to others effectively.Required2 Years
Ability to communicate effectively.Required2 Years
Knowledge of data communications networks.Required2 Years
Knowledge of the methods and techniques used to operate mainframe computer systems and peripheral equipmentRequired2 Years
Ability to identify and resolve problems associated with operating system malfunctions.Required2 Years
Ability to key in coded information and instructions.Desired1 Years
Ability to determine work priorities.Required2 Years
Ability to perform the most complex information technology technician assignments.Required2 Years
Ability to work under stressful conditions.Required2 Years
Ability to use Microsoft Office productsRequired2 Years
Experience working in an Enterprise Monitoring EnvironmentDesired1 Years
Experience with computer room environmental and/or Help DeskRequired2 Years


Questions:
QuestionsQuestionsAnswers
Question 1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question 2Please list candidate's email address that will be used when submitting E-RTR.
Question 3Do you possess a valid driver's license?
Question 4This environment requires a minimum amount of staff to be onsite at all times, The following shifts and schedules are available: 1st and 2nd ONLY. Please indicate what shift your candidate will work - if not both. No third shift candidates can be forwarded to manager.
Question 5In-person interviews (only) will take place August 16th/17th only; please only submit candidates who can interview on those dates:
Question 6Per manager request, assignment requires US Citizenship - please confirm:

QuestionsQuestionsAnswers
Question 1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question 2Please list candidate's email address that will be used when submitting E-RTR.
Question 3Do you possess a valid driver's license?
Question 4This environment requires a minimum amount of staff to be onsite at all times, The following shifts and schedules are available: 1st and 2nd ONLY. Please indicate what shift your candidate will work - if not both. No third shift candidates can be forwarded to manager.
Question 5In-person interviews (only) will take place August 16th/17th only; please only submit candidates who can interview on those dates:
Question 6Per manager request, assignment requires US Citizenship - please confirm:

Application Instructions

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