Job Description

Ref No.:19-01737
Location: Hamilton, New Jersey
Job Description:
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.Respond to queries either in person or over the phone.
  • Maintain daily performance of computer systems.
  • Respond to email and help desk system for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.


Application Instructions

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