Help Desk Specialist
|Location:||fort detrick, Maryland|
Position: Tier II Helpdesk Specialist
Location: Fort Lee, VA
Full time position
Certification: Security+ CE
Clearance: Secret or higher
Shift Timings: 5 A.M-1:30 P.M EST
12:00-9.00 PM EST
- Looking for Helpdesk Support specialist to provide the helpdesk support, which includes the responsibilities of user support through proper configuration and support administrative systems.
- The duties will include addressing customer assessment of customer needs and recommendations for improved configuration and implementation of improved applications.
- Manage accounts and the operations of systems, perform simple troubleshooting, make moves, additions, and changes to each system, provide Tier 1-3 support to end-users, including logging initial calls, tracking the reported problem and resolution.
- Coordinate with other team members in the completion of assigned projects, and serve as a point of contact for staff for computer IT and standards guidance.