Helpdesk Lead (1st shift)
Title: Lead Helpdesk
Location: Vienna, VA 22180
Position Type: Full time, Salary + Benefits
· Candidate must have an active Top Secret clearance.
· 1st Shift, 6:00am - 2:30pm ET
Required Knowledge, Skills & Abilities
· Must be able to supervise a team of helpdesk support technicians.
· Must be able to demonstrate knowledge of customer service and customer support principles and methods.
· Must be able to report, respond to, and resolve customer requests.
· Must be able to present formal and informal training and assistance to customers.