Job Description

Ref No.:20-09249
Location: Vienna, Virginia

Title: Lead Helpdesk
Location: Vienna, VA 22180
Position Type: Full time, Salary + Benefits

Clearance Required:
· Candidate must have an active Top Secret clearance.

Shifts Available:
· 1st Shift, 6:00am - 2:30pm ET

Required Knowledge, Skills & Abilities
· Must be able to supervise a team of helpdesk support technicians.
· Must be able to demonstrate knowledge of customer service and customer support principles and methods.
· Must be able to report, respond to, and resolve customer requests.
· Must be able to present formal and informal training and assistance to customers.

Application Instructions

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