- Ordering/receiving Durable Medical Equipment,
- Answering the phone,
- Taking messages
- Setting up meetings
- Other miscellaneous clerical work.
Assist Emergency Department with Clerical duties and other assignments as needed in the department.
Duties to perform:
Agency: Health Care Agency
Under general supervision, performs a variety of clerical duties in support of a health or medical care delivery office or program. Support activities may include public service, records maintenance, document production and/or case management/processing.
This is the journey level classification in this job series. Incumbents perform a variety of clerical duties according to established criteria and prescribed procedures. Some independent judgment is required in choosing among alternative courses of action in mostly standardized operations or routine situations.
EXAMPLES OF DUTIES:
Duties may include but are not limited to the following:
• Receives clients and answers phone calls; determines how incoming calls should be routed; directs people to appropriate locations, service, or information sources; answers routine questions; explains routine procedures, processes, or departmental activities; schedules appointments; obtains factual information to create or update files and charts; provides assistance in the completion of forms; refers clients/patients to appropriate resources; assures federal and state confidentiality measures are followed.
• Compiles routine reports, records, and charts by extracting and/or tabulating information for a variety of sources such as files, reports, notes, logs, correspondence, and/or verbal instruction; identifies variations in data.
• Prepares, validates, processes, and/or checks a variety of documents for completeness, accuracy, and submission standards.
• Transfers professional and technical instructions to patient or program files; researches reference materials to respond to client or coworker inquiries.
• Sorts and/or files materials such as charts, correspondence, and miscellaneous documents; maintains files; conducts systematic search for misplaced materials; maintains cross-reference files or indexes; purges filing systems as directed.
• Types a variety of documents such as correspondence, standard forms, charts, proposals, specifications, and reports from written, recorded, and/or printed sources
and/or verbal instructions; proofreads typed materials for correct grammar, spelling, and punctuation; may transcribe medical documents.
• Operates a variety of automated office equipment including computers.
• May provide back-up for basic patient assistance care when required (i.e., patient vital signs or patient emergency or comfort care).
• May provide assistance with various tasks, which include changing linen and bags, inventory/stocking of units, and general maintenance and cleaning of units. • Performs other related duties as required.
Knowledge, Skills, and Abilities:
Considerable knowledge of: medical office operations, methods, and practices; medical terminology and procedures; filing systems and procedures; record maintenance systems; report compilation; and public contact techniques.
Considerable knowledge of: the operations, procedures, and practices used in support of the function to which assigned; techniques to expedite or improve clerical tasks and record processing; and correct English usage, spelling, grammar, and punctuation.
Considerable skill (depending on assignment) in: demonstrating a certain prescribed proficiency in typing or equivalent word processing or data entry and/or taking and transcribing dictation.
Considerable ability to: perform and coordinate moderately difficult and responsible clerical work with little or no direct supervision; set-up and maintain records and filing systems; extract information from a variety of sources; operate a variety of automated office equipment; accurately perform and proof the transfer of information from one document to another, comparing the data from two or more sources for accuracy and completeness; perform basic arithmetic calculations; establish and maintain cooperative working relationships; and understand, follow, and convey written and verbal information/instructions.
Working Conditions: Positions may involve moderate to heavy public contact, including ambulatory or no ambulatory patients in an outpatient or inpatient medical service delivery area.
RECRUITING STANDARDS: Education/ Experience:
Considerable clerical experience in a medical service delivery area which has led to the acquisition of the required knowledge, skills, and abilities. The required knowledge, skills, and abilities also can be obtained by one (1) year of clerical experience and/or training in clerical occupational fields which included six (6) months of experience in a medical or mental health office environment that required knowledge and use of medical terminology and procedures.
OTHER REQUIREMENTS: Special Requirements:
Depending on the position, typing or bilingual skills may be required.