Job Description

Ref No.:18-09048
Location: Richmond, Virginia
Position Title: Loan Collections Officer (1 position)
Reports To: Darrell Dyson
Department: Collections Department
Location (floor): 1st Floor - HQ
Start Date: 08/15/2018 End Date: 08/15/2019

Duties/Responsibilities:

Collect payments on early stage accounts (1 and 2 months) through problem resolution.
Servicing and negotiation techniques.
Taking phone payments, payment arrangement and setting up repayment plans.
Also, responsible for offering and discussing Loss Mitigation.

Work Schedule:
Monday - Thursday 12:30am - 9:00pm
Friday 11:30-8:00pm and 1 Saturday each month from 9:00am-1:00pm

Knowledge/Skill Requirement:

Collections or Customer Service experience, candidates must have a good working knowledge of FHA/Client/VA/USDA default and loss mitigation procedures, excellent communication skills, and analytical skills along with experience using the MSP Servicing System.

Application Instructions

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