Job Description

Ref No.:18-14027
Location: Dover, Delaware

Description of Occupational Work
This class series uses three levels in the Engineering, Planning, Technical Services occupational group, Research and Analysis occupational series and describes the collection and analysis of statistical data for studies of management and operational programs, policies and procedures to determine cost efficiency, corrective action and compliance with goals and objectives. Work involves developing solutions to problems, deciding on a course of action, and making recommendations to management

Essential Functions
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
? Interviews agency staff, observes work processes and gathers data relating to operational and managerial practices and procedures for use in evaluating services provided and/or determining compliance to goals and objectives.
? Reviews, performs statistical analysis and interpretation of collected data relating to policies, procedures, organization, managerial and operational practices; Defines and may make recommendations for correcting problems.
? Analyzes data gathered and develops solutions or alternative methods of proceeding.
? Analyzes and evaluates the effectiveness of operations in meeting established goals and objectives.
? Provides technical assistance in understanding and developing management objectives and controls for resolution of issues and concerns.
? Studies pertinent background material such as legislation, administrative orders and regulations.
? Makes recommendations for and assists in the implementation of new techniques or procedures to improve methods of operations, strengthen controls, and effectively utilize resources.
? Documents findings of studies and prepares recommendations for implementation of new systems, procedures, or organizational changes.

Levels of Work
This is the second level responsible for coordinating and conducting studies to provide technical assistance and recommendations to division components.
? Reports to an administrative or technical superior and works under well defined policies.
? Review and analyzes managerial practices and procedures including organization, procedural techniques, decision making, communications, staffing and management controls within a division.
? Reviews and interprets applicable Federal and State directives, instructions and guidelines and recommends operational changes for compliance.
? Participates in studies in which needs and problems are identified, objectives are clarified and defined and alternate approaches are explored and assessed.
? Performs short-and long-term analysis for use in revisions and modification of operational programs and policies.
? May involve instructing training courses as required.
? Evaluates statistical data and may forecast Client and operating costs.
Monitors services provided by agency staff and/or outside agencies for operational and fiscal compliance with departmental, state and federal rules and regulations and/or to determine if services meet operational goals and objectives.
? Writes proposals, procedural manuals, special and routine reports.
? Contacts include internal and external agencies regarding, fiscal, operational and managerial adherence to state, department and division rules and regulations.

Knowledge, Skills and Abilities
The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA's listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.
? Knowledge of methods and techniques used in the analysis of managerial and operational problems.
? Knowledge of the principles, practices and theory of administration and management.
? Knowledge of statistics and their use as an analytical and evaluative tool.
? Skill in program evaluation.
? Skill in conducting research studies.
? Ability to understand the laws and regulations governing a division or department.
? Ability to establish and maintain effective working relationships with employees and or outside contacts and to deal tactfully with problems associated with management audits.
? Ability to perform analysis of managerial systems and operations.
? Ability to express and present ideas and conclusions clearly, concisely and effectively.
? Ability to collect data through interviews and consultations.
In addition to the above knowledge, skills and abilities, the Management Analyst II requires:
? Knowledge of statistics and evaluation design.
? Knowledge of the principles and techniques used in public administration.
? Skill in eliciting information.
? Skill in statistics and evaluation design.
? Skill in analyzing and evaluating goals and objectives.
? Ability to organize and instruct training classes.
? Ability to conduct studies.

Job Requirements
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
1. Experience in conducting studies which includes evaluating operations, programs, services, policies and procedures to determine efficiency, effectiveness, whether goals and objectives are met and compliance with laws, rules, regulations, policies and procedures.
2. Experience in descriptive statistics such as the mean, median, mode or standard deviation.
3. Experience in interpreting laws, rules, regulations, standards, policies, and procedures.
4. Experience in narrative report writing.
5. Knowledge of designing studies which includes determining study goals and objectives, information needed, data sources, sampling and collection methods.
6. Knowledge of making recommendations for continuation or changes to operations, programs, services, policies or procedures based on findings.
7. Knowledge of inferential statistics such as correlation, t-tests, f-tests or analysis of variance.

Application Instructions

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