Job Description

Ref No.:18-14085
Location: Albany, New York
Duration- 1 year
Interview type- In-person

The Operations Manager-Data Center Network, has the overall responsibility for the day to day operations of the Data Center operations supporting data center network at both CNSE and Utica. It is desired that the Operations Manager have a Bachelor's degree, or equivalent, with 8-10 years of experience in network management and a minimum of 5 years of experience as a manager. He or she will have the technical skills to work an issue and the professional skills to lead staff and partners to resolve problems and implement service requests.
Supervises the implementation of maintenance plans to improve the capability, reliability and cost effectiveness relating to the performance of the Data Center Networks. Assesses the deployment of associated support systems which monitor and analyze operational data. Recommends changes to maintenance standards that conflict with new technology and affect recovery, operation and surveillance functions.

The Operations Manager - DCN may be required to work day, evening or night shifts and weekends, holidays and other overtime work. Hours to be worked are determined by job requirements and qualifications. Personnel will responsible for being on call, which will occur on a rotating basis, in the case of an emergency.

Major Responsibilities/Results/Outputs:
• Network Maintenance Administration
? Approves deployment schedules and assigns staff to implement work plans which complement long-term maintenance strategies and the introduction of advanced technology.
? Directs staff in assessing impact situations and designing solutions affecting switching, signaling, transport, infrastructure and/or computer operations.
? Supervises the collection, monitoring and analysis of network performance data and establishes requirements for the enhancement of those support systems.
? Project manages all documentation for network maintenance procedures across the ITS Network in assigned area.
? Coordinates the testing of applications relating to the functionality of the Network.
? Carries out all other tasks necessary in the support of management of the Network and performance of duties related to the operation of the Network, including but not limited to provisioning, change management and problem-solving resolution as determined by ITS.

? Other responsibilities include scheduling, ensuring maximum network availability, troubleshooting complex issues, working with various vendors, oversight and streamlining of daily operations. Successfully manage multiple projects relating to the data center. Documentation and oversight of physical and logical diagrams and supporting information. Ensuring policies and procedures are adhered to by staff and contractors.
• Network Maintenance Planning:
? Participates in inter-disciplinary teams and acts as subject matter expert in assigned area to review and plan services and support infrastructures that will allow the network to become more robust, reliable, recoverable, cost effective and flexible.
C. Management/Supervisory Functions:
• Manages the development, collection and reporting of metrics used to evaluate maintenance and operations.

D. Education and Work Experience:
• BS/BA in Computer Science, Information Technology, Computer Information Systems or an AS in Computer Information Systems with a Cisco Certified Network Professional or higher with 8-10 years' experience working in a Data Center supervisor capacity, or a minimum of 12 years' work experience in a Data Center supervisory capacity desired.
• minimum of 5 years of experience as a manager desired.

Application Instructions

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