Job Description

Ref No.:19-03147
Location: Edison, New Jersey
Job description as per Civil service title for the current job vacancy

PROGRAM SUPPORT SPECIALIST DEFINITION
  • Under the direction of a Supervising Program Support Specialist or other supervisory official in a state department or agency, or in a community or institutional setting, is responsible for performing activities to maintain, monitor and/or implement client services/assistance programs; does other related work as required.

Examples Of Work:
  • Reviews and analyzes proposed, new and current federal/state laws and regulations relating to specific client service/assistance programs administered by the agency to determine and evaluate the subsequent impact on operations.
  • Reviews and monitors specific program activities administered by the agency and makes appropriate recommendations to ensure that standards and procedures are followed, and that the quality of the program meets acceptable standards.
  • Reviews, analyzes, and comments on legislation, field, management and fiscal reports which relate to specific program areas to identify problematic areas; recommends corrective action.
  • Monitors Federal and State policies, regulations, laws, rules and administrative orders for changes and compliance.
  • Responds to, and coordinates requests from internal units, individuals and other agencies in order to provide information concerning program activities.
  • Renders technical assistance in specialized program areas to internal units and external agencies in order to facilitate, promote and coordinate services.
  • Prepares letters, memos, instructions, transmittals and other information for approval and signature and send to appropriate recipients.
  • Assists in the development of interagency and division policies and procedures.
  • As necessary may conduct site visits, studies, and investigations, and prepare reports thereon.
  • May review and evaluate personal or financial data to determine client eligibility.
  • Gathers and reviews information from clients.
  • Determines initial or continuing eligibility for clients for specific assistance program(s).
  • Explains eligibility criteria for program services.
  • Identifies potential fraud or abuse.
  • Reviews and approves reimbursements.
  • Performs executive support duties as required.
  • Prepares detailed reports, correspondence, and statistical material, as requested, and needed to carry out assigned tasks.
  • Represents the agency in public meetings and conferences.
  • Maintains essential records and files, including client files.
  • Will be required to learn to utilize various types of electronic and/or manual recording and computerized information system used by the agency, office, or related units.

Requirements:

Education:
  • Graduation from an accredited college with a Bachelor's degree.

Experience:
  • One (1) year of experience in a public or private agency having responsibility for analyzing, monitoring, maintaining or implementing social service, economic assistance, community service, sustenance (food), or any other human support/assistance program.

NOTE: Applicants who do not possess the required education may substitute experience as indicated on a year-for-year basis.

NOTE: A Master's degree in Social Work, Psychology, Education, Public Administration, Business Administration, or a related field may be substituted for the experience requirement indicated above.

LICENSE:
  • Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

KNOWLEDGE AND ABILITIES:
  • Knowledge of the objectives of human support service programs.
  • Knowledge of the methods used to gather and analyze data.
  • Knowledge of research methods and techniques.
  • Ability to analyze laws, regulations, rules, policies, and procedures, to interpret their application to programs and specific situations.
  • Ability to participate in the development of interagency and division procedures and policies.
  • Ability to gather and analyze data.
  • Ability to interpret the purpose and programs of services provided to clients, other state agencies, and community organizations.
  • Ability to review and/or evaluate personal or financial data to determine eligibility for an assistance program.
  • Ability to provide guidance and technical assistance to clients.
  • Ability to identify potential fraud or abuse.
  • Ability to collect, compile, and accurately interpret factual information relating to specific program activities.
  • Ability to work cooperatively with the staff of the agency and other state agencies.
  • Ability to analyze work assignments and develop effective work methods.
  • Ability to prepare clear, sound, accurate, and comprehensive reports containing findings, conclusions, and recommendations.
  • Ability to maintain essential records and files, including client files.
  • Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
  • Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication.
  • Persons with mental or physical disabilities are eligible as longas they can perform essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.

Application Instructions

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