Job Description

Ref No.:18-08950
Location: West Warwick, Rhode Island
  • Description
: Cox Business Voice Transformation Order Management Agent Requirements
Work as an order support specialist as part of a team at Client Business led by the Order Management Department.Be responsible for handling the workflow and provisioning system work related to commercial voice upgrade orders from Cox Business customers across the country.

Major Tasks
Manage and update the Voice orders entered by another group who gains customer agreements.Adhere to procedural and administrative methods and procedures.Process daily scheduled orders taking inbound calls from field services personnel. Update internal workflow tools used across all Client Markets such as OPTIX, BID, and TOMS.Take incoming calls from Field Service Technicians and provision the new Telephone service being installed with new equipment being installed at the customer location.Make outbound calls to customers when necessary to reschedule installations or arrange special times for installs to occur

Data Entry and Updates in multiple applications.Excellent interpersonal and customer service skills, the ability to work independently and as part of a team.Ability to meet deadlines with attention to detail.Flexible work hours. Ability to work on a computer and telephone for 8 hours per day.One year experience required in related field (i.e. Administrative, Data Entry, Retail)Requirements:

Potential for Extension? Y
Potential to convert to Perm? Y
Shift will be 10 to 7

Application Instructions

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