Job Description

Ref No.:19-02716
Location: Hopewell, Virginia
  • Will also lend back up support to the areas around Alexandria.
  • This is a temp to perm opportunity based on performance.
  • Hours: Monday - Friday, 8am to 5pm.
  • May need to be on call evenings/weekends only if systems are down.
  • Looking for a candidate to handle break fix work as well as manage projects.
  • Projects may include assisting with new building set up as well as SCADA project (systems design experience will be very helpful).
  • Manager is looking for a candidate with solid technical experience.
  • Experience managing and deploying Windows 7 and 10 installations as well as managing, deploying, troubleshooting Andriod and iOS devices is a plus.
  • Candidate needs to be able to work independently, be proactive and take ownership.
  • A+ certification is a plus.
  • Candidate needs to have clear communication skills and demonstrate ability to communicate effectively (both orally and written).
  • Strong customer service skills needed.
Duration:4 Months

Primary Role: Responsible for the day to day technology needs of customers in the candidate's coverage area. This includes support of:
  • Laptops
  • Desktops
  • Client Toughbooks
  • Apple iPads/iPhones
  • Wired/Wireless networks
  • VOIP and analog phone systems
  • Conference room AV technologies
  • Meter Reading technologies
  • The successful candidate is also primarily responsible for:
  • Maintaining an accurate inventory of all IT assets using AW's IT asset tracking system.
  • Maintaining the capital budget for your coverage area and manage the purchasing of all IT Hardware.
  • Any other tasks as assigned by customers or manager.

Secondary Role:
  • Serve as a Technology Champion to customers. This includes, but is not limited to
  • White glove support for customers so they can be successful in their use of existing and new technologies available to them.
  • Provide classroom style training for new products either by personally facilitating the training or arranging for a subject matter expert to be on site.
  • Participate in the deployment of capital projects.

Required Skills
  • Strong Written and Verbal Communication Skills, Strong Customer Service Skills, Demonstrates analytical, problem-solving, planning, and risk management skills.
  • Troubleshooting, deployment and maintenance of Windows 7 and 10. Experience troubleshooting IOS and Android devices. Thorough knowledge of Microsoft Office products.
  • Knowledge of wide and local area networks, and associated hardware. Ability to lift up to 50 pounds is required.

Application Instructions

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