Job Description

Ref No.:18-03898
Location: Lafayette, Colorado
  • Operate company owned vehicles as required.
  • Maintain valid driver's license and good motor vehicle record.
  • Performs a variety of project tasks and requires good communications skills with the ability to work with users diplomatically and skillfully.
  • Exercises judgment and decision making in the diagnosis and resolution of computer hardware and software problems.
  • May act as a lead worker in the Technical Support area coordinating efforts amongst other team members.
  • Answer and record all phone calls directed to the help desk; maintain documentation records to log and track problems and resolutions as appropriate.
  • Trouble-shoot and repair personal computer and peripheral equipment problems to the board, device or component levels as appropriate.
  • Solve computer workstation problems following established policies and procedures.
  • Maintain appropriate documentation records (both hardcopy and on-line).
  • May develop procedures for the efficient operation of the help desk functions and participates in process improvement activities.
  • Maintain a regular and predictable work schedule.
  • Establish and maintain effective working relationships within the department, the SBU/SSU and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
  • Perform other duties as necessary.
What You'll Need
  • High School diploma or equivalent plus 6 years or more related experience or a related 2-year technical degree and 4 years or more related experience.
  • Each higher-level related degree, i.e., Bachelor's or Master's, may substitute for two years of related experience. Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US Department of Education.
    Proven experience in providing deskside support.
  • Strong communication skills.
  • Working knowledge of help desk software, databases and hands-on support.
  • Advanced troubleshooting and multi-tasking skills.
  • Customer service orientation.
  • Microsoft Active Directory and SCCM experience required.
  • Dell PC support experience required.
  • Windows 7 and 10 experience required.
  • ServiceNow experience is a bonus.
  • Office 2016 Pro Plus experience is a bonus.
  • Linux or Macintosh experience is a bonus.
Working Conditions
  • Work is performed in an office environment.
  • Travel and local commute between Ball campuses and other possible non-Ball locations may be required.

Application Instructions

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