Job Description

Ref No.:19-02770
Location: RTP, North Carolina
our minimum requirements for this role are:
Bachelors degree in engineering (Telecommunications Engineering, Computer Science, Electrical Engineering)
Preference for Cisco Certification: CCIE (minimum - CCNA and/or CCNP)
3+ yrs direct customer support experience in Network and Data Center technologies:
- Nexus 1k, 3k, 5k, 7k, 9k and Catalyst
- UCS
- Knowledge of other Cisco technologies is a plus (Security, Voice, Contact
Center, etc)
Strong analytical and troubleshooting skills
Proven crisis management skills
Strong written and verbal communication skills
Minimum Requirements:
1 Bachelors degree in engineering (Telecommunications Engineering, Computer Science, Electrical Engineering)
2 Preference for Cisco Certification: CCIE (minimum - CCNA and/or CCNP)
3 3+ yrs direct customer support experience in Network and Data Center technologies:
- Nexus 1k, 3k, 5k, 7k, 9k and Catalyst
- UCS
4 Knowledge of other Cisco technologies is a plus (Security, Voice, Contact
Center, etc)
Desired Skills Sets:
1 Excellent Customer Service Skills
2 Strong analytical and troubleshooting skills
3 Proven crisis management skills
4 Strong written and verbal communication skills

Application Instructions

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