Job Description

Ref No.:18-09015
Location: Durham, North Carolina

Short Description:
NC FAST requires the services of a technical writer with IT technical writing background and experience.

Complete Description:
The primary purpose of this position is to provide technical writing and documentation support for the NC FAST Program. Documentation support includes, but is not limited to: process and procedure development, functional and detailed design development, federal and state project document deliverables, software design development life cycle documentation, maintenance of project plans, status reports, user manual or help sheets, meeting agendas and minutes and various other technical and functional documents. The position will support technical business analysis, system architecture and infrastructure design, configuration management, project planning/tracking, definition and validation of business, functional, and technical requirements, and system implementation.

Tasks to accomplish these objectives include organizing and maintaining inventory of various project documents, administration and tracking project deliverables, communicating with internal and external clients, timely communication to project team management on any potential issues, and communicating and consulting within Division, project stakeholders and within the Department of Health and Human Services Information Technology (NC DHHS IT) technical community. This position must communicate processes and procedures to representatives with varied skill sets (business staff, technicians, managers, etc.) and demonstrate outstanding written communication skills. This position must ensure standards and procedures are applied to all project deliverables, proper methodology is used, and a high quality product is provided to client agencies. This position will also assist the Project Manager and project staff in scheduling, preparing for and participating in QA reviews.

SkillsRequired Minimum Experience Candidate ExperienceLast Used
Progressive experience in technical communications, specifically creating software and system documentation for developers.Required2 Years
Experience with MS Office (Word, Excel, PowerPoint, Access), Visio, Adobe Acrobat Pro, SharePoint.Required2 Years
Experience performing document research, interviewing, design, development, formatting/layout, and editing.Required2 Years
Experience using AP Style Guide and templates.Required2 Years
Experience in business analysis, system analysis/design and project time management related to support of a large IT project.Highly desired2 Years
High level of experience with HTML, MS Project and JIRA.Highly desired2 Years


QuestionsQuestionsAnswers
Question 1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question 2All work must be completed on state premises.. Do you accept this requirement?
Question 3Vendor must notify the agency if any portion of the requirements listed in this task order are to be outsourced to other counties. Do you accept this requirement?
Question 4Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement?
Question 5Some local travel may be required in performance of the work. Do you accept this requirement?
Question 6Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates available for the duration of the assignment.
Question 7Vendor must agree to ACCURATELY fill out the skills grid above for each candidate submitted. Not doing so may impact my candidate's consideration. Do you accept this requirement?

QuestionsQuestionsAnswers
Question 1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question 2All work must be completed on state premises.. Do you accept this requirement?
Question 3Vendor must notify the agency if any portion of the requirements listed in this task order are to be outsourced to other counties. Do you accept this requirement?
Question 4Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement?
Question 5Some local travel may be required in performance of the work. Do you accept this requirement?
Question 6Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates available for the duration of the assignment.
Question 7Vendor must agree to ACCURATELY fill out the skills grid above for each candidate submitted. Not doing so may impact my candidate's consideration. Do you accept this requirement?

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