Job Description

Title: Tier 1 Service Desk Technician
Location: Oak Ridge, TN

Position Description
Contracting position for Tier 1 Service Desk Technician position supporting
the Office Information Technology and Services, a division of the Department
of Energy Serving as the first point of contact for customers seeking technical assistance Performing remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by customers . Looking for a competent Service Desk technician to provide quality and useful technical assistance on computer systems. You will answer support calls on technical issues and offer advice to solve them. An excellent Service Desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for our client that will help preserve the company's
reputation and business.

Responsibilities
* Serve as the first point of contact for customers seeking technical
assistance
* Perform remote troubleshooting through diagnostic techniques and pertinent
questions
* Determine the best solution based on the issue and details provided by
customers
* Walk the customer through the problem-solving process
* Direct unresolved issues to the next level of support personnel
* Provide accurate information on policy to the customer
* Accurately detail customer's issue
* Follow-up and update customer status and information
* Pass on any feedback or suggestions by customers to the appropriate internal team.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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