Job Description

Ref No.:19-08892
Location: Germantown, Maryland
Position: Tier 1 Service Desk
Location: Germantown, MD

Technical Requirements:
· Minimal experience with troubleshooting and repair of various PC platforms using Microsoft operating system required.
· Call Center or Help Desk experience is required.
· EAMS (Remedy) experience with ticket creation, updating, and monitoring queues desired.
· Desired are: 1–2 years of progressive computer experience and/or computer classes.
· Knowledge of internal components and troubleshooting procedures for laptops and desktop CPUs, processors, video components, and printer components

Application Instructions

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