Job Description

Ref No.:20-04392
Location: Richmond, Virginia
Hours:11:00pm to 7:30am
Work Week1 - Monday, 2 - Tuesday, 3 - Wednesday, 4 - Thursday, 7 - Sunday

Description/Comment:Provides support activities in an assigned area. Performs equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on computer and Telecommunication systems. Train users on supported software and hardware with understanding of technology from a user perspective as well as technical perspective. Assist users to resolve computer related problems such as inoperative hardware or software. Travel is required using one's personal vehicle to provide Technology Support for Customers and to support *** Core Technology solutions, *** Small Package, Freight and SCS locations to supporting *** technology infrastructure. Willing to work various shifts, able to work five days per week with possibility of weekends as needed due to vacation coverage or planned weekend upgrades. Associates Degree in Computer Science required Bachelors preferred and A+ certification required. Proficient/Advance skills in Microsoft Office Access, Word, Excel and Outlook.Strong communication (both verbal and written), problem solving, and decision making skills. Ability to work with minimal supervision. Highly organized and detail oriented; ability to prioritize daily tasks

Additional Job Details** Training during daytime hours prior to moving to hired shift. Must be flexible to temporarily adjust hours as needed. Potential for weekend work for off hour upgrades. Laptop and cellular device provided for work purposes only. Personal car required. Approved travel expenses reimbursed. Potential to travel for high severity situations at other local *** facilities. Good communication and troubleshooting skills. Be able to work unsupervised. A+ certification required. BS degree preferred. Warehouse environment.

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